Return policy

How to request a return?

To initiate a return, please send us an email at support@etherealcraft.co within 14 days of receiving your package, including the name of the product to be returned and your order number.

As per our Returns Policy, returns are the responsibility of the customer. Our return address is in Hong Kong and will be communicated to you at the time of the return request.

Once received and verified, we will process the refund to the card used for payment.